Operations Manager -Greensboro

Summary

The Operations Manager performs the necessary duties to ensure the successful management of the entire operations department. This person is responsible for the overall management and administration of the operations team including overall supervision, hiring, training, discipline and personnel development, labor quoting, writing installation plans, scheduling, vehicle and equipment management, move quoting, vendor management, supports the salespeople in project management of furniture orders, develop and implement sales and marketing strategies to drive the revenue and profit growth in asset storage, records, commercial moves, and management of quality assurance.

Primary Duties and Responsibilities

• Work with VP of Operations to develop the group's strategic vision and develop quarterly goals for each direct report.
• Maintain a strong Operations Leadership Team through development, coaching and accountability.
• Hire and manage all operations personnel.
• Leadership and development of all direct reports, including commitment to drive Situational Leadership tools and principles.
• Develop initial and ongoing training for all direct reports.
• Manage disciplinary action for all direct reports and continuously top-grade staff.
• Ensure direct reports participate in larger company training as applicable.
• Provide oversight for installation, move projects, and quality assurance.
• Provide oversight for scheduling and all other administrative functions for the Operations Team.
• Responsible for the implementation of policies and procedures related to labor management.
• Proactively document as well as improve operational processes and procedures.
• Proactively manage overtime, contract labor and other key operational expenses.
• Hold team meetings monthly to increase team communication and cooperation and provide a training forum.
• Develop cost estimates and or quotes as needed by customers or team members for installation and move projects.
• Conduct weekly site visits for installation and move projects and document opportunities for improvement.
• Manage all warehouse operations.
• Manage company vehicle fleet and all operations equipment.
• Manage contract labor groups and other key vendor groups.
• Manage bid process for contract labor.
• Review labor quotes for reasonableness.
• Conduct post-project reviews and implement corrective action.
• Ensure customer satisfaction for all installation and move projects.
• Ensure that all team members have the tools and equipment necessary to perform their duties effectively and efficiently. Meet at least quarterly with each team to learn what is going well and what opportunities there are for improving.
• Develop and maintain a project schedule outlining deadlines for specifications, construction, order entry, delivery, installation, and move.
• Monitor shipping schedules, scheduling receipt and installation with the Installation Supervisor, Customer and Salesperson.
• Ensure that installation drawings are accurate and complete; and that any additional information required for installation is submitted to the Installation Supervisor.
• Schedule pre-installation and post-installation meetings with the Installation Supervisor, Designer, Salesperson and CSR.
• Coordinate with outside contractors (i.e.: telephone, cable, electricians) and inform them of installation methods within the furniture systems.
• Conduct a punch list walk-through with the customer and attain a signature on outstanding issues.
• Pre-schedule punch list work with Scheduler, order any replacement parts, contact customer on status, and insure proper follow through.
• Participate in weekly project status update meetings with CSR's and Sales.
• Establish personal relationships with key customers.
• Assist team members as needed and work with them to resolve customer issues expediently.
• Assist with each department's operating processes and procedures to result in excellent customer service.

General Responsibilities:

• Provide weekly job status with the VP of Operations.
• Always Maintain professional and courteous attitude.
• Maintain company procedures, policies, dress code, and safety procedures with the crew always.
• Maintain courteous and responsive rapport with team members, customers, contractors and vendors.
• Maintain a culture driven by the company values of integrity, excellence and concern for others.
• Maintain a customer driven organization.
• Other duties as assigned by the VP of Operations.

Supervisory Responsibilities

• Operations Supervisor
• Warehouse Supervisor
• Operations Administrator

Expectations:

• Achieve annual sales goal as established with VP of Operations.
• Establish target accounts and develop plans to secure business.
• Achieve established revenue and profit goals.
• High level of energy, working overtime as needed to support the customer and staff.
• Teamwork and cooperation with all departments.

Education and/or Experience:

• Minimum 3 years' facility service sales experience required.
• Proven organizational and follow-through skills required.
• Proven sales and target marketing skills required.
• Excellent communication and interpersonal skills required.
• Ability to work effectively in a team environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Satisfactory MVR (driving record)


• D.O.T. physical/certification in states that require a drug screen, criminal background investigation with job performance reference check, and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy