What are the responsibilities and job description for the Entry Level Customer Service Representative position at Storti Quality?
Storti Quality is synonymous with excellence in inspection, consulting, and construction support services for utilities and contractors. With decades of industry experience, we’ve earned our reputation by consistently delivering solutions that set the benchmark for quality and reliability. Our unwavering commitment to the highest standards drives every project we undertake, ensuring that our clients achieve success with confidence. At Storti, we don't just meet expectations—we exceed them.
The Customer Service Representative is responsible for the operation of a call center that helps with scheduling and record keeping of customer appointments.
Compensation starts at $20/hr
Responsibilities of the Customer Service Representative:
- Answer inbound calls from customers looking to schedule appointments.
- Make outbound calls to set up appointments.
- Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
- Accurately track scheduling information on Excel Spreadsheets.
- Communicate with service technicians to ensure they arrive at proper location to perform work.
- Maintains confidentiality of customer’s nonpublic information.
- Provides written and verbal responses to customer inquiries as needed.
- Additional job duties as assigned. Able to demonstrate a willingness to learn
- Computer proficiency is essential.
- Able to adhere to schedules, multitask, and meet deadlines.
- Demonstrates excellent listening and customer service skill.
- Professional communication skills (both verbal and written).
- Able to work in a fast-paced team environment.
- Able to handle conflict and an ability to diffuse upset customers.
Requirements of the Customer Service Lead:
- High School diploma or GED is required
- 3 years of customer service-related experience in a high volume call environment
- Strong Microsoft Excel experience
- Strong Outlook experience
- Ability to learn new technologies and systems easily
- Solid work history and tenure
- Bi-lingual a Plus
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20
