Shift Supervisor

Job Responsibilities :

• Set a leading example by exemplifying outstanding service, dedication, pace, positivity, and energy, serving as the primary support for Retail Associates.
• Uphold and promote the Companys mission and culture, acting as a crucial ally for the General Manager (GM) and Assistant General Manager (AGM) in fostering store culture.
• Empower the team by mentoring, motivating, and providing inspiration through effective training and coaching.
• Enhance staff competence by assessing, updating, and applying training materials and by leading training sessions.
• Adhere to company policies and procedures, ensuring exceptional customer service, effective staff management, efficient customer and visitor handling, rigorous inventory management, accurate cash operations, state compliance, and strict safety / security measures. Ensure the team's adherence to these policies and procedures.
• Conduct daily inventory audits, record daily and monthly sales by category, and guarantee data accuracy.
• Oversee accurate cash handling in both front-end and back-end operations.
• Offer guidance to customers and employees regarding cannabis product selection, effects, potency, dosage, consumption methods, and administration.
• Address employee or customer concerns and complaints with tact and diplomacy.
• Develop and maintain an in-depth knowledge of cannabis, including its forms, chemical composition, effects, dosage guidelines, consumption methods, and quality indicators.
• Consistently present a professional demeanor in behavior, speech, and appearance.
• Comply with all city and state regulations.
• Accomplish daily and weekly tasks as directed by the GM and / or AGM.
• Ensure the store is always tidy, organized, and clean.
• Boost customer attraction by upholding the store's visual standards, adhering to display recommendations, organizing display elements, and showcasing merchandise both in display cases and on the sales floor.
• Resolve issues related to the store's point-of-sale system, coupons, and various customer concerns with diplomacy and efficiency.
• Assist in employee-focused initiatives and team-building efforts.
• Offer support for various events and specials, both during and outside regular hours.
• Report concerns or complaints related to products immediately to the District Manager, Inventory Manager, and Retail Operations.
• Execute special projects and tasks as directed by upper management, which might be referred to as "Departments of Responsibility" or "DORs." These can encompass areas such as Sales & Service, Outreach, Operations, Inventory, Visual, or any other sector designated by management.

Hiring Requirements :

Education :

We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.

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