Administrative Assistant - General Assistance

Summary Description

This position provides administrative support for General Assistance Program and Veterans Affairs operations and performs related administrative, secretarial, and customer service duties.

Job Duties/Responsibilities

• Answers telephones, responds to email, and greets office visitors; provides information and assistance; refers to appropriate staff.
• Provides administrative support to the General Assistance Service Coordinators for the client intake process.
• Prepares claims and processes invoices.
• Prepares month-end reports.
• Processes incoming and outgoing mail and packages.
• Maintains office supply inventory; reorders as needs.
• Maintains department calendars.
• Provides support for the Veterans Affairs office; maintains and updates database; processes military grave records; assists with mailings and special projects.
• Updates the department website; adds items to the Board of Supervisors agenda; posts Veterans Affairs agendas, meeting minutes, documents, and photographs.
• Inputs data and documentation into computer database.
• Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of modern office policies and procedures.
• Knowledge of customer service principles and practices.
• Skill in the use of computers and job-related software programs.
• Skill in the operation of modern office equipment.
• Skill in oral and written communication.
• Skill in problem solving.
• Skill in prioritizing and scheduling work.

Qualifications

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

E-VERIFY PROCESS: Story County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with Story County must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity. Please be prepared to provide required documents on the first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-382-7200 or go to the US Citizenship and Immigration Services web page at: http://www.uscis.gov.

Physical & Environmental Characteristics

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.
• The work is typically performed in an office.