What are the responsibilities and job description for the Call Center Representative position at Story Lane Box?
Company Description
About Us:
Story Lane Box is a dynamic and innovative company based in Cincinnati, OH. We are committed to delivering high-quality project management services and creative solutions. We believe in fostering a positive work environment that encourages growth, teamwork, and continuous improvement. Our goal is to make a significant impact in the industry by delivering successful projects on time and within budget.
Job Description
Job Description:
We are seeking a motivated and reliable Call Center Representative to join our team. This role involves handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customers have a positive experience with our services.
Responsibilities:
Skills and Qualifications:
Benefits:
About Us:
Story Lane Box is a dynamic and innovative company based in Cincinnati, OH. We are committed to delivering high-quality project management services and creative solutions. We believe in fostering a positive work environment that encourages growth, teamwork, and continuous improvement. Our goal is to make a significant impact in the industry by delivering successful projects on time and within budget.
Job Description
Job Description:
We are seeking a motivated and reliable Call Center Representative to join our team. This role involves handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customers have a positive experience with our services.
Responsibilities:
- Manage inbound and outbound calls professionally and promptly.
- Address customer inquiries, resolve issues, and offer appropriate solutions.
- Document and update customer information accurately in our database.
- Maintain a high level of product knowledge to assist customers effectively.
- Work collaboratively with team members to meet department goals and KPIs.
- Ensure customer satisfaction and promote long-term relationships.
- Meet performance metrics, including call handling time and customer satisfaction scores.
Skills and Qualifications:
- High school diploma or equivalent required.
- Previous call center or customer service experience is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle high-volume calls in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Ability to work well in a team and independently.
- Proficiency with computer systems and customer management software.
Benefits:
- Competitive salary.
- Opportunities for growth and career advancement within the company.
- Health, dental, and vision insurance.
- Paid time off and holiday leave.
- Retirement savings plan with company match.
- Training and development programs to enhance your skills.
