What are the responsibilities and job description for the CSR (Customer Support Representative) position at Stotz Equipment?
Job Details
Description
Stotz Equipment is looking for a large equipment Customer Support Representative to support customers in the market area. The successful candidate must be customer service-oriented and enjoy selling retail services. The position requires the person to call on various types of customers as well as municipal and governmental customers. This person must effectively sell parts and services, and maintain and grow relationships with both new and existing customers. Work closely with all departments to facilitate customer orders.
What You'll Do
- Represent and sell products and/or services to existing and new customers in the market area
- Seek to engage with customers, build rapport understand their needs, and offer solutions
- Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
- Customer service may include assisting with on-site machine setup and training customer
- Work as a team player willing to help in any area of the store, between departments, as needed
Qualifications
What It Takes
- High integrity, loyal, team player
- Organized and highly motivated
- Multi-tasking effectively is a must as well as staying organized and able to operate under stress.
- Comfortable using Word and Excel.
- Excellent oral and written communication skills.
- Outstanding customer service skills.
- Strong organizational skills.
- Sales experience preferred. Long hours may be required to maximize sales and achieve/surpass annual sales goals.
- Must have and maintain a clean driving record and have the ability to pull a trailer and haul equipment. CDL required.
- Will be able to pass a pre-employment physical and drug screen.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone.
- Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
- Hearing ability is sufficient to communicate with others in person or over the phone.
- Light to moderate lifting may be required (up to 50 pounds)
- Ability to reach, stoop, kneel, and bend as needed.
Preferred Experience
- 1-3 years of Customer Service, with experience selling parts and service department services
What You’ll Get
- Training through John Deere University.
- A chance to work for the best in the business
- A comprehensive employee benefits that include medical, dental, vision, and a 401K plan
- An incentive program
About the Company
The company, founded as Arizona Machinery in 1947 has been under the same family's leadership since. Tom Rosztoczy, CEO of Stotz Equipment since 1998, has grown our company from 3 to 25 dealerships operating in 8 western states. In 2013, all dealerships were consolidated under the name Stotz Equipment. The name Stotz -- a shortened version of the family last name -- was suggested by employees to ensure our growing company never loses sight of its family history. With a history of success, Stotz is always looking toward the future. Growth plans for the future will offer you an ever-changing and challenging environment with immense professional growth opportunities. Stotz Equipment believes that people are the company's number one asset. People are the starting point in the company's Circle of Success. Every employee at Stotz strives toward our ambitious vision of "To be the Best Equipment Dealer in the World".
Salary : $25 - $30
