Service Manager

Description

As a Service Manager at Stotz Equipment you’ll lead a team of best-in-class technicians that help keep our customers’ operations up and running. You’ll play a leading role in driving our service strategy and business, ensuring high-quality customer experiences, and cultivating a collaborate team environment. 

Key Responsibilities: 

• Team Leadership: Lead, mentor, and grow a team of talented technicians. Foster a performance-oriented team culture. 

• Customer Satisfaction: Work with your technicians and service advisor to implement and improve service processes to ensure exceptional customer experiences. 

• Collaborate with the store team: work as a member of the store management team to create a virtuous cycle of sales, parts, service, and precision success. 

• Financial Performance: Develop and manage the service department budget, setting and achieving profitability targets while controlling expenses. 

Qualifications

What We're Looking For: 

• Leadership: Demonstrated ability to lead and inspire a team, with a focus on attracting and retaining top talent. 

• Customer Focus: Commitment to delivering exceptional customer service and satisfaction. 

• Organizational Skills: Ability to develop and maintain efficient department processes and procedures. 

• Communication: Strong interpersonal and communication skills to effectively manage interdepartmental relationships and customer interactions. 

What it Takes

• 4 years of experience working in a service department, demonstrated experience consistently meeting performance metrics
• Clean driving record
• Strong computer skills
• Strong customer service skills
• Ability to communicate with all levels of the company
• Strong leadership and problem-solving skills
• Skills in managing risk, change, negotiation, and conflict resolution
• Experience leading and working cooperatively in a team environment
• Familiarity with creating a budget and working with spreadsheets

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone.
• Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
• Hearing ability is sufficient to communicate with others in person or over the phone.
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed.

What You'll Get

• Opportunities for career growth
• A chance to work for the best in the industry
• Competitive compensation plan including a bonus plan
• Comprehensive benefits plans include medical, dental, vision, supplemental insurance, and 401K plans

About the Company

The company, founded as Arizona Machinery in 1947 has been under the same family's leadership since.  Tom Rosztoczy, CEO of Stotz Equipment since 1998, has grown our company from 3 to 24 dealerships operating in 8 western states.  In 2013, all dealerships were consolidated under the name Stotz Equipment.  The name Stotz -- a shortened version of the family's last name -- was suggested by employees to make sure our growing company never loses sight of its family history.  With a history of success, Stotz is always looking toward the future.  Growth plans for the future will offer you an ever-changing and challenging environment with immense professional growth opportunities.  Stotz Equipment believes that people are the company's number one asset.  People are the starting point in the company's Circle of Success.  Every employee at Stotz strives toward our ambitious vision of "To be the Best Equipment Dealer in the World".

Salary : $100,000 - $120,000