Service Manager

Join a Team Where Leadership Drives Results!

Stotz Equipment is seeking a results-oriented, experienced Service Manager to lead and inspire a high-performing team of technicians. In this critical role, you’ll champion service excellence, drive operational efficiency, and play a key role in delivering industry-leading customer experiences. You’ll take ownership of department performance, build a strong team culture, and help shape the future of our service operations—all while supporting our customers and keeping their businesses running strong.

What It Takes:

• Customer and Team – Focused
• Clear communicator & Influencer
• Accountable & Proactive
• Strategic & Composed Leader

What You’ll Do:

• Lead, mentor, and develop a high-performing team of technicians. Set clear expectations, provide regular feedback, and empower team members through accountability and coaching.
• Attract and retain top talent by recognizing potential, aligning the right people to the right roles, and fostering a culture of growth and opportunity.
• Drive results by setting clear goals, tracking progress, and removing obstacles. Stay focused on delivering outcomes even when faced with challenges.
• Take initiative to solve problems quickly and lead through change. Show a “can-do” mindset and tackle tough issues head-on.
• Deliver exceptional customer experiences by working closely with technicians and service advisors to improve service processes. Gain insights into customer needs and ensure solutions exceed expectations.
• Communicate clearly and consistently—whether working one-on-one, leading team meetings, or collaborating across departments. Adjust your message to the audience to ensure alignment and action.
• Collaborate across store departments to create a strong connection between service, sales, parts, and precision, driving overall business success.
• Own financial performance by managing the service department budget, setting targets, and keeping expenses in check.

What We're Looking For:

• Proven leadership skills with a track record of developing and engaging teams
• Strong customer focus with the ability to turn feedback into service improvements
• Excellent organizational skills to build efficient, effective service operations
• Clear communicator and team player, skilled in handling cross-functional and customer relationships
• Strategic and action-oriented mindset with a focus on growth and accountability

Requirements:

• 4 years of managerial experience in a service industry business with a consistent track record of meeting or exceeding performance metrics
• Proven leadership and problem-solving abilities; skilled in managing risk, negotiation, and conflict resolution
• Strong customer service skills and the ability to effectively communicate across all levels of the company
• Attention to detail and accuracy in managing paperwork, billing labor hours from work orders, processing financial transactions, and account collections
• Solid understanding of business reporting, including P&L statements and budgeting; familiarity with spreadsheets
• Dependable, self-motivated, and able to work independently with a strong work ethic
• Strong computer skills and comfort using service management systems and tools
• Demonstrated ability to lead and collaborate effectively within a team environment
• Clean driving record required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone.
• Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
• Hearing ability is sufficient to communicate with others in person or over the phone.
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed.

What You'll Get

• Opportunities for career growth
• A chance to work for the best in the industry
• Competitive compensation plan, including a bonus plan
• Comprehensive benefits plans include medical, dental, vision, supplemental insurance, and 401K plans

About the Company

The company, founded as Arizona Machinery in 1947, has been under the same family's leadership since. Tom Rosztoczy, CEO of Stotz Equipment since 1998, has grown our company from 3 to 24 dealerships operating in 8 western states. In 2013, all dealerships were consolidated under the name Stotz Equipment. The name Stotz - a shortened version of the family's last name - was suggested by employees to make sure our growing company never loses sight of its family history. With a history of success, Stotz is always looking toward the future. Growth plans for the future will offer you an ever-changing and challenging environment with immense professional growth opportunities. Stotz Equipment believes that people are the company's number one asset. People are the starting point in the company's Circle of Success. Every employee at Stotz strives toward our ambitious vision of "To be the Best Equipment Dealer in the World".