Client Service Coordinator

Job Description

Job Title: Client Services Coordinator

Location: Gaithersburg, MD

Employment Type: Full-Time

Department: Client Services

About The Role

Stouffer Legal is seeking a reliable, friendly, and detail-oriented Client Services Coordinator to join our growing team. This front-line role focuses on delivering a five-star hospitality experience to every client who contacts or visits our firm. The ideal candidate thrives in a fast-paced, client-focused environment, is confident on the phone, and enjoys supporting a busy legal team.

Key Responsibilities

Client Hospitality:

• Greet and seat clients, offer refreshments, and create a warm office environment
• Prepare materials for attorney meetings (folders, design packets, invoices)
• Assist with payments, appointment rescheduling, and conference room readiness
• Provide backup coverage for the Front Office Coordinator when needed
  
  

Phone Support:

• Answer inbound calls and make outbound follow-ups with professionalism and empathy
• Assist clients with questions, appointment scheduling, and service-related concerns
• Accurately log client interactions in our CRM and follow up on open issues
• Meet call performance expectations (response time, call quality, resolution)
  
  

Attorney Support:

• Prepare materials and provide in-meeting support (e.g., documents, lunch, refreshments)
  
  

Administrative Support:

• Scan, upload, and organize client documents in the CRM system
• Coordinate with attorneys and client services team to resolve client needs
• Support data accuracy and handle confidential information with discretion
  
  

Office Cleanliness:

• Sanitize conference rooms, wash dishes, and tidy shared spaces
  
  

Backup Coverage:

• Provide in-person support at Gaithersburg, Annapolis or Towson locations when Front Office Coordinator is out
  
  

What We’re Looking For

• Previous customer service experience (office or hospitality setting preferred)
• Comfortable managing high call volume and client-facing interactions
• Strong organizational and multitasking skills
• Professional, warm communication style
• Tech-savvy with experience using CRM software, printers/scanners, and phone systems
• Flexible, team-oriented, and comfortable in a dynamic law firm environment
  
  

Tools & Systems You'll Use

• CRM software, Microsoft Teams, Outlook, scanners/printers, RingCentral
  
  

Benefits:

• Annual salary between $45,000.00 - $56,000.00 based on experience
• Pay day twice a month on the 7th and 21st
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• 401k Contribution with up to 4% match, no vesting period
• Paid-time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training
  
  

What you can expect in the Hiring Process:

• Submit application
• Phone interview (10-15 minutes)
• Virtual (Microsoft Teams) interview (1 hour)
• Complete candidate assessment (emailed to you)
• In-person interview (1 hour)
• Job offer and completion of reference checks and background check
• You’re hired!
  
  

Application Instructions:

We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.

Join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!

We look forward to reviewing your application and welcoming the newest member to our team!

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.

Company Description

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.