Front Office Coordinator

Job Description

Are you passionate about providing top-notch hospitality and customer service? Do you thrive in a fast-paced, client-focused environment? If so, we have an exciting opportunity for you! Our high-volume estate planning law firm is seeking a dynamic and dedicated Receptionist to join our team.

Responsibilities:

• Client Hospitality: As the front-line representative of our firm, you will be responsible for warmly welcoming and seating all clients who visit our office. We place the highest priority on client satisfaction, and you will ensure they receive a level of hospitality akin to the world-renowned service at a Ritz Carlton hotel.
• Attorney Support: Your role will also involve supporting our attorneys in their daily activities. This includes ensuring they have a seamless experience during client meetings by preparing the necessary documents and materials they require. You will also assist in providing lunch or refreshments as needed.
• Administrative Tasks: Alongside your receptionist duties, you will handle various administrative tasks, such as scanning and printing documents, as well as updating and maintaining client files in our CRM system. Your attention to detail and organizational skills will be crucial in this aspect of the role.
• Office Cleanliness: Maintaining a clean and orderly work environment is essential to us. You will be responsible for general office cleanliness, including washing dishes, tidying communal areas, and sanitizing conference rooms after each use.
• Supply Management: Weekly supply orders will be under your purview. You will ensure that the office is well-stocked with necessary materials and supplies to facilitate smooth operations.
  
  

Requirements:

Previous experience in a receptionist or customer service role is preferred.

• Exceptional interpersonal skills and the ability to provide a warm and professional welcome to clients.
• Strong organizational skills to manage administrative tasks efficiently.
• Detail-oriented and capable of multitasking in a high-pressure environment.
• Familiarity with office equipment, such as printers, scanners, and CRM software.
• Proactive attitude and a team player mentality.
• Ability to maintain confidentiality and handle sensitive client information with discretion.
• Flexibility to adapt to the dynamic needs of a high-volume estate planning law firm.
• Ability to multitask to handle daily inbound and outbound call volumes of 25-35, while completing other required tasks.
  
  

Benefits:

• Pay day twice a month on the 7th and 21st
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• 401k Contribution with 3% match, no vesting period
• Paid-time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training
  
  

What you can expect in the Hiring Process:

• Submit application
• Phone interview (10-15 minutes)
• Virtual (Microsoft Teams) interview (1 hour)
• Complete candidate assessment (emailed to you)
• In-person interview (1 hour)
• Job offer and completion of reference checks and background check
• You’re hired!
  
  

Application Instructions:

We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.

Join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!

We look forward to reviewing your application and welcoming the newest member to our team!

Company Description

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.