Front Office Coordinator

Job Description

Job Title: Front Office Coordinator

Location: Towson, MD

Employment Type: Full-Time

Department: Client Services

About The Role

Stouffer Legal is seeking a warm, organized, and detail-oriented Front Office Coordinator to be the welcoming face of our Towson office. As the first point of contact for our clients, you’ll play a critical role in shaping their experience—whether it’s greeting them in person, answering their calls, or ensuring our attorneys have everything prepared for meetings.

This is a great opportunity for someone who enjoys a professional, client-facing role in a fast-paced, purpose-driven law firm. If you're someone who takes pride in being reliable, polished, and helpful, we’d love to meet you.

Key Responsibilities & Procedures

Office Management

• Open and close the office each day following established procedures
• Turn lights on/off
• Restock candy and supplies
• Ensure restrooms are clean
• Wash dishes and take out trash
• Adjust air temperature in each room
• Send daily KPI updates
• Order and manage office supplies
  
  

Client Interaction & Support

• Greet and seat clients professionally; offer coffee, tea, or water
• Notify attorneys of client arrivals
• Scheduling next appointments
• Taking payments
• Cleaning and resetting conference rooms
  
  

Attorney Meeting Preparation

• Prepare materials for attorney meetings
• Printing packets
• Assembling folders and binders
• Handling bulk printing tasks
  
  

Phone Management & Scheduling

• Handle inbound and outbound calls
• Answering and transferring calls professionally
• Creating and managing follow-up tickets
• Scheduling meetings
• Confirming meetings the week prior
• Escalating client issues to the Team Lead as needed
  
  

Tools & Systems You'll Use

Outlook, Microsoft Teams, Acuity, Legal System, Freshdesk, Stax, RingCentral, Excel

Benefits:

• Pay day twice a month on the 7th and 21st
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• 401k Contribution with up to 4% matching, no vesting period
• Paid-time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training
  
  

What you can expect in the Hiring Process:

• Submit application
• Phone interview (10-15 minutes)
• Virtual (Microsoft Teams) interview (1 hour)
• Complete candidate assessment (emailed to you)
• In-person interview (1 hour)
• Job offer and completion of reference checks and background check
• You’re hired!
  
  

Application Instructions:

• We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.
• join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!
• We look forward to reviewing your application and welcoming the newest member to our team!
  
  

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm

Company Description

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.