Performance & Coaching Specialist

Job Description

Job Title: Performance & Coaching Specialist

Location: Towson, MD

Employment Type: Full-Time

About The Role

Stouffer Legal is looking for a Performance & Coaching Specialist who can work closely with our client-facing team to enhance communication, elevate the client experience, and drive measurable performance improvement. This position plays a critical role in ensuring our attorneys and service professionals are consistently delivering five-star experiences while achieving individual and team goals.

Key Responsibilities

• Provide one-on-one coaching to attorneys to improve communication and client engagement
• Lead weekly team meetings with 10–20 people to deliver instruction, feedback, and motivation
• Review recorded or live client presentations and provide performance-enhancing feedback
• Collaborate with other departments (workshop, client services, business development) to optimize conversions
• Develop and implement ongoing coaching programs aligned with company goals
• Train new hires using company materials and custom-developed content
• Deliver coaching across all performance levels, including low performers with improvement plans
• Monitor and report department and individual performance metrics weekly
• Use varied coaching techniques to accommodate different learning styles and goals
  
  

Core Competencies

• Strong performance coaching and motivational leadership skills
• Ability to build a growth-oriented, high-accountability culture
• Experience setting benchmarks and coaching teams to exceed them
• Skilled in training development and delivery (individual and group)
• Familiar with conversion metrics and performance tracking across a revenue funnel
• Capable of working across departments to align training with business objectives
• Confident in presenting, giving feedback, and coaching both new and seasoned professionals
• Proficient with Windows-based systems and Microsoft Office 365
  
  

Benefits

• Pay day twice a month on the 7th and 21st
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• 401k Contribution with up to 4% match, no vesting period
• Paid-time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training
  
  

What You Can Expect In The Hiring Process

• Submit application
• Phone interview (10–15 minutes)
• Virtual (Microsoft Teams) interview (1 hour)
• Complete candidate assessment (emailed to you)
• In-person interview (1 hour)
• Job offer and completion of reference checks and background check
• You’re hired!
  
  

Application Instructions

• Please include a cover letter, resume, and statement of interest with your application.
• If you’re passionate about coaching professionals, driving performance, and contributing to a high-growth estate planning law firm, we want to hear from you!
• We look forward to reviewing your application and welcoming the newest member to our team!
  
  

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.

Company Description

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.

Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.