What are the responsibilities and job description for the Customer Service - Technical Support position at Stoughton?
Essential Duties and Responsibilities
- Answer customer inquiries via email and phone in a friendly, professional, and courteous manner.
- Enter customer orders, answer technical questions, resolve discrepancies & generates sales quotations
- Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
- Maintain good attendance. Attend scheduled work hours on a regular and timely basis.
- Comply with all Company policies and procedures.
- Other duties may be assigned by the company
Above is a list of the most important responsibilities and functions, which are essential to the position. Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation. Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.
Qualifications
- Education: High school diploma or equivalent required. Bachelor’s degree preferred
- Knowledge, Skills, & Abilities:
- Superior & Professional Communication Skills, written & verbal
- Enjoys helping people & Puts the customer first
- Strong work ethic
- Problem solving skills
- Technical Knowledge of trailer parts preferred
- Able to Multi-task
- Strong time management and organizational skills
- Demonstrates a continuous improvement mindset
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision of the Product Brand Manager.
- Experience with Microsoft Office software primarily word & excel
