Strategic Account Manager

Job Description

Job Description

Salary : About Our Company :

Stova is an award-winning end-to-end event technology company, focused on creating innovative solutions for in-person, virtual and hybrid events and providing insight to event planners and organizers about the data driven behind their event. With every meeting and event, Stova creates transformative experiences that enable their customers, attendees, and sponsors to make valuable, face-to-face connections. Companies of all sizes entrust Stova to solve all their event challenges from small intimate gatherings to massive events with 80,000 attendees. For more information, visit www.stova.io

Position Summary :

Stova is looking for an experienced Strategic Account Manager who is highly communicative, relationship-oriented, results-driven, inquisitive, has a strong sense of customer focus, excellent listening skills, a proactive approach to problem-solving, demonstrates leadership qualities and a willingness to learn continuously. As a Strategic Account Manager, you will be accountable for retaining and expanding our current client footprint by providing thoughtful solutions to our enterprise customers. You will take a consultative approach which will require you to have a high level of technical aptitude, natural curiosity, and ability to clearly communicate the value of our solutions.

Responsibilities may include, but are not limited to :

Relationship Building-

Establish and nurture strong relationships with key decision-makers at assigned strategic accounts, fostering trust and understanding their business needs

Account Planning-

Develop comprehensive account plans with clear goals, strategies, and tactics to achieve desired revenue growth and customer satisfaction within each strategic account

Consultative Selling-

Act as a trusted advisor to customers, offering strategic insights and customized solutions that align with their business objectives

Revenue Growth-

Proactively identify new revenue streams within existing accounts, including upselling, cross-selling, and expansion into new markets

Renewal Management-

Manage account renewals, proactively addressing customer concerns and ensuring long-term customer retention.

Performance Tracking-

Monitor key account metrics (sales, customer satisfaction, revenue growth) to measure success and identify areas for improvement.

Market Awareness -

Stay informed about industry trends, competitor activity, and market dynamics to anticipate customer needs and develop strategic initiatives.

Education, Experience, & Skills Required :

Bachelors degree or equivalent combination of education and professional industry working experience.

Minimum of 10 years of previous account management experience preferred in global event management industry and / or Software as a Service companies.

Excellent verbal and written communication to effectively present complex information and build rapport with clients.

Ability to analyze customer data, identify opportunities, and develop comprehensive strategic account plans.

Confidence in negotiating contracts and agreements to achieve mutually beneficial outcomes.

Proven ability to build and maintain strong, long-term relationships with key stakeholders.

Proven track record of successful sales performance, including lead generation, qualification, and closing deals.

Enjoys a competitive and fast-changing entrepreneurial environment.

Willing and able to travel up to 30% of the time

Behaviors & Abilities Required :

Ability to easily & logically prioritize client needs and goals, tailoring solutions to fit their specific business challenges.

Communication Transparency to keep clients informed about progress, challenges, and next steps with clear and concise communication.

Proactive Problem Solving with ability to Identify potential issues early on and taking initiative to resolve them before they impact the client relationship.

Accountability for accurately forecasting and executing key performance indicators (KPIs)

Ability to collaborate cross-functionally with internal teams.

Comfortable advising within a fast-paced work environment.

Entrepreneurial, authentic, and collaborative.

Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you.

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