What are the responsibilities and job description for the Front Desk Agent position at Stowe Village Inn?
Attention Applicants:
- We are looking for AM and PM shift coverage. Full-time availability is preferred, but we can discuss part-time availability.
- The AM shift is 6:30 am - 2:30pm.
- The PM shift is 1:00 pm - 9:00 pm.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Manage online, phone and in-person room reservations
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries and requests
- Assist guests with reservations, changes, and cancellations
- Take payment from guests
- Respond to guest's concerns in friendly, timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Provide concierge services and recommendations for local amenities and attractions to guests, along with hotel information
- Work with other team members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Occasionally lift items weighing up to 50lbs.
- Setup coffee station and perform some light food preparation for guests
- Be a positive influencer for the inn in everyday life
Requirements:
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for hotel management
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are ready to join a passionate team of friendly professionals who give exceptional guest service, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Every weekend
- Holidays
- Morning shift
Education:
- High school or equivalent (Required)
Ability to Commute:
- Stowe, VT 05672 (Required)
Work Location: In person
Salary : $19 - $22
