What are the responsibilities and job description for the Service Manager position at Stowers Machinery Corporation?
Job Description
Job Description
Stowers Machinery Corporation, the authorized Caterpillar dealer serving East Tennessee, is hiring a Service Manager in East Knoxville.
The Service Manager position is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints, and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at the highest possible percentage. Must administer all company safety policies and training according to established procedures along with ensuring conformance to company policies and best practice. Engage in the typical responsibilities of a manager, including planning, evaluating, organizing, reporting and integrating. Responsible for overseeing staff, conducting performance evaluations, training and development of staff, etc.
Seeking candidates with previous experience leading and managing a team in a service industry. Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred. The individual in this position should be a responsible problem solver, proactive, reliable team player, ethical leader, and able to adapt to the forces around them—customers, suppliers, department employees, and co-workers. The Service Manager must be as comfortable managing other people as they are reporting to management.
Education / Training / Experience :
- College Degree and / or service experience.
Skills Knowledge and Abilities :
Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.
