Product Sales Specialist

The Outbound Product Sales Specialist is a customer-focused, friendly, courteous, and always professional position that supports the sales and marketing efforts for Straightline HDD (Horizontal Directional Drilling industry) and Source: HDD (HDD rigs, equipment, and accessories). This role operates in a fast-paced environment, requiring the employee to possess excellent phone interaction and problem-solving skills. Additionally, the specialist will handle a variety of tasks, including email and fax communications, as well as daily phone interactions with customers, always maintaining courtesy and respect.

Role and Responsibilities

• Regular, extended use of the telephone and computer to generate & uncover sales opportunities by making outbound phone calls and contact customers & contractors on daily basis offering our professional horizontal directional drilling / tooling technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable
• Primary responsibilities include selling the company’s diverse range of products and services to new and existing customers. Marketing the company’s name and increasing customer awareness of the best Air Hammer Systems, Reamers, Mud Mixers, Bits, Transmitter housings, Adapters, and other Down-the-hole tooling that the horizontal directional drilling industry has available
• Demonstrates clear, concise, and polite written and oral communication skills
• Understand customer organization and decision making process. Present products or services in a structured professional way over the phone. Listen to customer requirements and discuss options with sales / executive management team
• Demonstrates the ability to utilize departmental resources, and has thorough knowledge of products, policies and procedures
• Demonstrates ability to perform all customer order functions from process inception to finish, as well as delivery by following up with customers to ensure satisfactory results
• Ability to navigate within a Windows based, multi-application work environment
• Maintain and develop relationships with existing customers in person, via telephone calls, and emails. Act as a contact between the company and its existing and potential markets. Overcoming objections to potential sales. Advise customers of forthcoming product developments and sales promotions
• Ability to work and excel in manufacturing environment
• Maintain marketing database, including updating existing records and creating new records

Qualifications and Education Requirements

• While Associates Degree preferred, minimum High School Diploma or GED required
• Two years Outbound Customer Service Call Center / Telemarketing experience in a manufacturing environment preferred
• CRM System experience highly preferred (with past use of CRM Maximizer; a major plus)
• Computer skills, specifically in a Windows based environment
• Proficiency in Microsoft Outlook and working knowledge of other MS Office applications (Word, Excel)
• Ability to work under pressure in a fast-paced environment
• Significant phone and online customer service experience required

Preferred Skills

• Strong understanding of the principles of sales
• Strong understanding of new technologies and how they can be applied to marketing
• Creative and innovative
• Experience working in a team-oriented, collaborative environment
• Rapidly adapt and respond to changes in environment and priorities
• Excellent communication, leadership, problem solving, and analytical skills
• Ability to work across departmental boundaries to complete tasks
• Ability to elicit cooperation from executive senior management and other departments
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, or diagram form
• Ability to write routine reports and correspondence
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals

Base Salary plus Commission

• In addition to competitive pay, we offer our associates:
• Group Health, Dental & Vision Insurances
• Company Paid Life, Short/Long Term Disability Insurances
• 401(k) Plan
• Section 125 Cafeteria Plan (Variety of AFLAC Policies, Flex Spending, Optional Additional Life)
• Paid Vacation
• Employee Personal Days
• Paid Birthday Bonus

Wage is commensurate with experience. Base plus commission. Professional work environment, with job training and advancement opportunities. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career with one of the best local companies to work for. Apply today or refer a qualified friend.

No Phone Calls Please