What are the responsibilities and job description for the Chargeback Dispute Agent position at Straive?
Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.
Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.
With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.
Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.
Job role : Chargeback Dispute Agent
Location : Madison, WI (Onsite)
Type : FTE
Job Description :
A Chargeback Dispute Agent in a BPO setting is responsible for managing chargeback
disputes on behalf of clients, investigating disputed transactions, gathering necessary
documents, and communicating with financial institutions to resolve disputes efficiently
and effectively. The role requires a blend of analytical, communication, and mediation
Skills.
Key Responsibilities :
Investigate Disputes : Investigate the causes and validity of chargeback disputes, analyzing
transaction details and customer communications.
Gather Documentation : Collect necessary documentation and evidence to support dispute
resolutions, including invoices, receipts, and correspondence.
Liaise with Financial Institutions : Maintain clear and concise communication with banks
and credit card companies to present evidence and negotiate dispute outcomes.
Customer Communication : Keep the clients informed about the status of their disputes and
manage their expectations regarding resolution times and outcomes.
Maintain Records : Keep detailed and accurate records of disputes, including the cause,
resolution, and any correspondence.
Compliance Adherence : Ensure all dispute resolutions are compliant with relevant laws,
regulations, and company policies.
Qualifications :
Education : High School Diploma or equivalent; Bachelor’s degree in finance, business
administration, or related field is preferred.
Experience : At least one year of experience in a chargeback dispute role or similar;
experience in a BPO setting is a plus.
Skills :
- Strong analytical and problem-solving skills.
- Excellent communication and mediation skills.
- Detail-oriented with strong organizational skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of relevant laws and regulations.
This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and / or activities may change, or new ones may be added at any time with or without notice.
If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.
Straive is an Equal Opportunity Employer. Our policy is clear : there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy / maternity, or sexual orientation.
We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”
