Payments Risk 'Pending Review' Agent

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Job role : Payments Risk 'Pending Review' Agent

Location : Madison, WI (Onsite)

Type : FTE

Job Description :

The Payments Risk Review Agent is crucial in a BPO setting, responsible for

meticulously reviewing transactions that have been authorized but not captured or

fulfilled yet and have triggered high risk scores on our platform. The agent is expected

to strictly adhere to a detailed Standard Operating Procedure (SOP) that outlines

steps to verify if pending transactions(Both PayIn and PayOut) should be canceled due

to a high probability of fraud, and auth reversed to close the transaction attempt. This

role requires analytical acuity, attention to detail, and a sound understanding of

transaction processes and risk factors associated with payment systems.

Key Responsibilities :

Review High-Risk Transactions :

• Rigorously assess pending transactions(Authorized but not yet

captured / shipped) for high-risk scores, suspicious behavior, or compliance.

Decision Making :

reverse auths based on risk assessments and SOP guidelines.

Maintain Records :

assessed risk, decision made, and any pertinent communications.

Customer and Client Communication :

and addressing any queries or concerns related to transaction reviews.

Compliance and Regulation Adherence :

regulations, and company policies, mitigating potential legal and financial risks.

Continuous Improvement :

enhance the efficiency and effectiveness of the transaction review process.

Qualifications :

Education : High School Diploma or equivalent; a Bachelor’s degree in finance,

business administration, or a related field is preferred.

Experience : At least one year of experience in payment risk review or a similar

role; experience in a BPO setting is advantageous.

Skills :

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and / or activities may change, or new ones may be added at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

Straive is an Equal Opportunity Employer. Our policy is clear : there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy / maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”