What are the responsibilities and job description for the Houseperson - Hampton Inn position at Strand Development Co LLC?
Join the Hampton Inn Myrtle Beach Broadway at the Beach, a Strand Hospitality managed hotel!
We offer competitive pay and benefits for our valued employees!
Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!
Job Summary
To maintain the cleanliness and the appearance of guest accommodations and public space. The Houseperson will ensure he/she meets all brand or hotel standards in the rooms and public spaces.
Duties and Responsibilities
The Houseperson responsibilities include, but are not limited to:
- Receive list of assigned rooms from supervisor. Prioritize rooms based on direction from supervisor or as noted on list.
- Follow sign in/out procedures for key to access rooms.
- Check the inventory of cleaning cart and add any necessary supplies.
- Knock and announce self before entering room; return at a later time if rooms are occupied.
- Upon entry, immediately notify supervisor of any damage or strong odor to room.
- Immediately notify supervisor of suspicious activity.
- Remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements. Follow appropriate protocol for checkouts versus stayovers.
- Disinfect all surfaces, to include all high-touch items; wall and lamp switches, thermostat, door handles, vending area and hallways, etc.
- Clean mirrors, glass and dust pictures and other objects in room.
- Vacuum floors and remove trash.
- Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
- Ensure room meets hotel and brand standards with a final walkaround.
- Notify supervisor of found items and bring to lost and found if guest has checked out.
- Notify supervisor of rollaways or cribs in rooms for pickup and storage.
- Notify supervisor of room availability.
- Ensure soiled linens are provided to laundry timely.
- Notify maintenance department of needed maintenance or repairs based on hotel processes.
- Perform other related duties as assigned.
Requirements
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Ability to interact with guests in a pleasant, friendly way.
- Ability to read, write, speak, understand, and communicate in basic English preferred. Other languages in addition to English is a plus.
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs..
- Ability to be flexible and work weekends, holidays and be scheduled any days of the week. Weekends are required.
Strand Core Values
All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.
RESPECTFUL
ADAPTIVE
SERVICE
ACCOUNTABLE
UNIFIED
DEDICATED
