What are the responsibilities and job description for the Assistant General Manager position at Strand Hospitality Services?
Join the Home2 Suites by Hilton Charlotte Belmont, a Strand Hospitality Services managed hotel.
We offer competitive salaries and benefits for our valued leaders.
Strand Hospitality Services offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package.
Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more!
Job Summary
The person in this position is responsible for assisting in the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. The Assistant General Manager should effectively manage assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
Duties and Responsibilities
The Assistant General Manager's responsibilities include, but are not limited to:
- Personally, Deliver Exceptional Guest Service. Assist and respond to guests in a friendly and positive way, while providing the highest level of service to guests. Address guest needs and concerns in a proactive and effective manner. Set a strong example for other associates through exemplary guest service. Work with hotel team to maintain guest satisfaction scores that meet or exceed brand standards. Resolve guest complaints and employee issues.
- Work with sales team to ensure that the needs of negotiated accounts and groups are met. Communicate the needs of clients to appropriate hotel staff. Perform sales calls and property tours when necessary. Train Guest Service Associates to pass on leads and referrals to the Sales Team.
- Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll. Adjust expenditures according to fluctuating business needs in a timely manner.
- Responsible for effectively interviewing, hiring, coaching, and developing hotel associates in conjunction with the General Manager. Prepare and conduct annual employee reviews in a timely manner. Address performance issues accordingly and take appropriate corrective action to hold employees accountable. Motivate hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
- Utilize HR software system to review and approve timesheets, enter new hires, employee changes and terminations timely.
- Perform functions of the General Manager in their absence.
- Various other duties as assigned.
Requirements
- Hilton leadership experience required.
- Home2 by Hilton experience preferred.
- Strong communication skills.
- Computer skills required.
- Ability to maintain confidentiality of guest and employee confidential information.
- Must have a reliable insured vehicle and a satisfactory driving record.
Strand Core Values
Leaders are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.
RESPECTFUL
ADAPTIVE
SERVICE
ACCOUNTABLE
UNIFIED
DEDICATED
Assistant General Manager Core Competencies
- Leadership
- Financial Results
- Guest Satisfaction
- Decision Making
- Employee Relations
Work Environment
- Frequent sitting, standing and walking
- Frequent trunk rotation while sitting and standing
- Vision – close, peripheral, depth, distance, ability to adjust focus required
- frequently
- Hands/Fingers – frequent typing and use of fine motor skills
- Frequent bending, stair climbing, reaching above and below shoulder
- Frequent lifting, carrying, pushing and pulling up to 25 lbs.
It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
