What are the responsibilities and job description for the Executive Housekeeper I position at Strand Hospitality Services?
Description
Join the Hampton Inn Travelers Rest, a Strand Hospitality managed hotel!
We offer many competitive benefits for our valued employees!
Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. They also have paid time off.
Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. Associates also receive a life insurance policy, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!
Job Summary
Responsible for the cleanliness and appearance of guest accommodations and public spaces. The Executive Housekeeper will lead the department so that employees perform their assignments in accordance with established brand and / or hotel standards. This individual will be an integral part of the hotel management team.
Duties and Responsibilities
The Executive Housekeeper's responsibilities include, but are not limited to :
- Create and distribute daily work assignments to ensure that all areas of the building are properly maintained in accordance with brand or hotel cleanliness standards.
- Ensure exceptional quality of work that meets company productivity standards.
- Hire, develop and retain housekeeping staff according to company policies and procedures.
- Effectively respond to guest complaints concerning housekeeping service.
- Consult with the General Manager and / or Assistant General Manager on employee or guest issues as necessary to make the best possible decisions.
- Work closely with the maintenance department by reporting maintenance issues found when inspecting rooms or public areas.
- Regularly inspects rooms every day to ensure quality standards are being met.
- Provide excellent customer service to guests and all team members at the hotel. Ensure the housekeeping employees also assist guests and co-workers in a positive and pleasant manner.
- Responsible for ensuring lost and found items are reported, itemized and stored securely.
- Check any vacant rooms for condition and possible occupancy, and taking any actions needed to resolve to place rooms as available.
- Maintain organization and cleanliness of storage and linen. Ensure linen and supplies are stocked and ready for use by staff.
- Report and deliver valuable items to management as early as possible after the guest has checked out.
- Various other duties as assigned by Supervisor.
Requirements
Strand Core Values
All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.
RE S PECTFUL
ADAP T IVE
SE R VICE
ACCOUNT A BLE
U N IFIED
DE D ICATED
Executive Housekeeper Core Competencies
Work Environment
It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
This is not an employment contract.
