What are the responsibilities and job description for the Guest Service Sup - Fairfield Inn position at Strand Hospitality Services?
Description
Join the Fairfield Inn & Suites by Marriott Shelby, a Strand Hospitality managed hotel!
We offer many competitive benefits for our valued employees!
Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. They also have paid time off.
Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. Associates also receive a life insurance policy, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!
Job Summary
The Guest Service Supervisor is responsible for managing and enhancing the overall customer experience at the hotel, ensuring that all guest needs are met. The person in this position provides superior customer service and displays exemplary performance for the staff to follow, and any other duties as assigned or required.
Duties and Responsibilities
The Guest Service Supervisor's responsibilities include, but are not limited to :
- Demonstrates a commitment to guest service by responding promptly to guest needs.
- Performs all duties of a Guest Services Representative.
- During the assigned desk shift, handles additional supervisory duties such as looking for opportunities for improvement with guest relations, front desk procedures or other related tasks.
- Assists staff with questions, obtains answers and disseminates information so every employee that works desk shifts stays informed.
- Maintains a positive, cooperative work environment between staff and management.
- Assists employees with understanding employee policies and procedures, and provides direction when necessary.
- Ensures all safety protocols are followed by guest services employees for the protection of employees and guests.
- Various other duties as assigned by Supervisor.
Requirements
Strand Core Values
All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.
RE S PECTFUL
ADAP T IVE
SE R VICE
ACCOUNT A BLE
U N IFIED
DE D ICATED
Guest Service Supervisor Core Competencies
Work Environment
It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
This is not an employment contract.
