Loan Adjustment Services Specialist

SUMMARY: Provides a variety of clerical support for the Loan Adjustment Department.

REPORTS TO: Loan Adjustment Manager

DIVISION: Loan Adjustment

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Responsible for providing support to the Loan Adjustment Department. Functions may include but are not limited to the following:

• Process Debt Protection, GAP, and MRC claims
• Prepare and mail deficiency letters
• Manage the negative share queue
• Oversee all aspects of Collateral Protection Insurance (CPI) processing
• Submit claims through Lenders Protection
• Prepare and send Notice of Intent to Sell letters
• Enter member information into RDN to initiate vehicle repossession
• Order titles for repossessed vehicles and coordinate with auction
• Monitor the collection suspense general ledger for auction proceeds and apply funds to corresponding loans
• Prepare and mail collection notices as needed
• Compile and upload files to third-party collection agencies
• Process payments received for Chapter 13 bankruptcy and Debt Management plans
• Process charge offs and prepare reports for the board book
• Submit and follow-up with chase field assignments as needed
• Manage all warranty and GAP cancellation requests for repossessions.

Complete mandatory BSA training annually.

Maintain a thorough working knowledge of credit union policies and procedures and current laws and regulations as related to all job functions.

Achieve department goals as assigned by supervisor and/or management.

Additional loan adjustment duties as assigned by supervisor and/or management.

REQUIRED KNOWLEDGE:

Requires a working knowledge and understanding of credit union loan policies and procedures as well as state and federal laws and regulations pertaining to collections. This position also requires strong organizational and communication skills and the ability to work effectively with staff and members and to contribute to a cohesive work environment.

EDUCATION AND EXPERIENCE:

Requires high school education or G.E.D equivalency certificate. Requires the ability to work effectively with staff and management to contribute to a cohesive work environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; and use hands and fingers to operate a computer, telephone and keyboard. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus due to computer work. Regular predictable attendance is required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate (i.e., business offices with computers, phones, printers, light traffic). The ability to work in a confined area. The ability to sit at a computer terminal for an extended period.

TRAVEL

Travel is primarily local during the business day.

Revised 4/2025