What are the responsibilities and job description for the Tech Support Specialist position at Stratacache?
STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results. Learn more about the STRATACACHE family at www.stratacache.com or on Social Media at LinkedIn, Twitter, and Facebook!
STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We'll be happy to tell you more during the interview process!
The SWX Support Team is seeking a Support Specialist with the ability to perform a wide range of second tier support functions. These functions begin with handling ticket escalations and include tasks as advanced as provisioning and testing new players or spinning up new CMs.
PRINCIPLE RESPONSIBILITIES
- Performing second tier support functions including handling ticket escalations, IM assistance for support and answering overflow calls when needed.
- Ability to work directly with engineers to solve a wide range of issues to meet customer needs or specifications.
- Work with other Team Members to optimize and document changes or new products in Confluence when needed.
- Ability to quickly learn new and unfamiliar hardware and perform various tests on the hardware functionality.
- Perform other duties as assigned
BASIC QUALIFICATIONS:
- High school diploma or equivalent required
- Minimum of 1 year relevant experience
- Some experience with Scala CM, Scala Designer, X2O CM and Remote Manager
- Ability to troubleshoot a wide range of Windows issues
- Familiarity with Html, CSS, Java, and Python
- Self-motivated
- Strong attention to detail
** IMPORTANT: For immediate consideration, please FULLY COMPLETE & SIGN our online application when applying!
EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.
While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Dayton, OH 45424 (Preferred)
Ability to Relocate:
- Dayton, OH 45424: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $25
