What are the responsibilities and job description for the Implementation Manager position at Stratacent?
Job Title : Implementation Manager
Job Type - Contract (Potential to Convert to FTE at Client Site)
Location -Iselin NJ
Work Schedule - - Hybrid
Summary : The Implementation Manager supports the onboarding activities for the Client, with an emphasis on operational excellence and superior service. Acting as a central point of contact for the client to ensure delivery of products and services is completed within agreed upon timeframes, with full ownership of end-to-end process from client commitment to revenue generation. Operates independently day to day with only general supervision. Makes decisions regarding client on-boarding projects without seeking management approval.
Primary responsibilities include
- Independently manages the onboarding of setup of Treasury Services
- Provide best in class client experience, while managing internal and external client expectations
- Serve as a point of escalation on behalf of the client to ensure timely issue resolution
- Manage a portfolio of client implementations, monitoring requests in queue to ensure aged items are expedited on a timely basis
- Operate independently and exercise professional judgment in making decisions that impact the client experience without seeking management approval.
- Partner with Commercial Priority Services to schedule training sessions with client as needed
- Individually responsible for the quality and timeliness of all project deliverables, including executing client contracts that bind the bank, as well as the implementation of relevant project management practices (status reporting, issue tracking etc).
Qualifications, Education, Certifications and / or Other Professional Credentials
Hours & Work Schedule
