What are the responsibilities and job description for the IT Infrastructure & Security Intern position at STRATACOR Enterprise, LLC?
GENERAL SUMMARY
This internship offers a valuable opportunity for individuals interested in gaining hands-on experience in Desktop Support and Security within a dynamic corporate environment. The IT Intern will work closely with our IT team to provide technical assistance to end-users, ensure the security of our systems and networks, and contribute to various IT projects and initiatives. In this position, the intern will gain a better understanding of an Information Technology department by assisting in a variety of areas including; operational support for infrastructure systems, networks, telecommunications, video conferencing and services. This includes assisting in the installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS desktop and notebook computers, peripherals, iPads, and associated peripherals including AV equipment. The intern will also have opportunities to network with all other departments within the organization.
Position Term : Summer 2025; 29.5 hours a week; On-site
ESSENTIAL FUNCTIONS
- Provide Level 1 helpdesk support to company users regarding desktop hardware, software and peripherals devices as directed by the Vice President of Infrastructure and Security Officer
- Assist with troubleshooting and resolving IT-related issues, including desktop / laptop configurations, network connectivity, and software installations
- Participate in desktop imaging and deployment projects, including system upgrades and software rollouts
- Maintain inventory of all hardware and software resources and parts
- Assist in monitoring and responding to security incidents and alerts, performing initial investigations and escalating as necessary
- Assist in documenting IT procedures, configurations, and troubleshooting steps to maintain an up-to-dates knowledge base
- Maintain excellent communication with all end users and other members of the Technology Department
- Work with outside vendors as directed by IT Leadership
- Execute other assigned tasks or projects as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
REQUIRED EDUCATION AND EXPERIENCE
WORK ENVIRONMENT / PHYSICAL DEMANDS
RELATIONSHIPS
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
