What are the responsibilities and job description for the Junior Management and Program Analyst position at Stratagen?
Stratagen is currently seeking a highly organized and detail-oriented individual to join our team as a Junior Management and Program Analyst for the Complaints Processing Unit in Washington, DC. In this role, you will be responsible for a variety of tasks, including answering phone calls, greeting office guests, tracking case progress, and managing administrative functions. If you have a strong background in analytical skills, excellent communication, and the ability to work independently, we invite you to apply for this exciting opportunity. Monthly commuter stipend available.
Responsibilities
Responsibilities
- Answer phone calls, provide information, and handle call transfers or message-taking.
- Greet and direct office guests in a professional and friendly manner.
- Track progress on cases, update case files, and monitor workflow, reporting progress as necessary.
- Manage and adhere to security procedures, including permissions to case information with government task lead approval.
- Draft correspondence and requests to FBI divisions, including field offices.
- Coordinate technical/data processing support.
- Ensure adherence to standard operating procedures (SOP) for file closure and documentation filing.
- Manage calendars, schedule meetings, and perform record-keeping activities.
- Generate portfolio management reports and prepare documentation for imaging/scanning.
- Develop, draft, and edit reports, briefs, correspondence, and other documents.
- Proofread, merge document versions, and conduct document editing before final review.
- Pull, track, and refile documents in designated databases or paper filing systems.
- Review forms and reports, collaborating with management and users to identify problems and improvements.
- Active Top Secret Security Clearance Required.
- Bachelor’s degree in a relevant field (Psychology, Business, Social Justice Studies, Sociology, Health Care Administration, Communications, International Affairs, Criminal Justice, etc.) plus two or more years of relevant work experience.
- Associate's degree plus four years of relevant work experience may be considered.
- Demonstrated ability to make independent decisions and handle confidential information with discretion.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to adapt to changing priorities and work well under pressure with an adaptive and flexible work style.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database searches.
- Analytical skills and report-writing capabilities.
