What are the responsibilities and job description for the System Administrator Level II position at Strategic ASI?
Clearance Required : TS / SCI with FSP Poly
Our client is seeking a System Administrator Level 2 (SA2) to provide Cross Domain Service (CDS) Solutions to over 40 system domains at the unclassified, secret, and top secret levels.
Great opportunity to serve the Nation!
Duties, Responsibilities, and Tasks :
- Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manage IT system infrastructure and any processes related to these systems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Qualifications :
Bachelor's degree in a technical discipline from an accredited college or university is required.
Twelve (12) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
