What are the responsibilities and job description for the Lead Audio Visual (A/V) Technician/Installer position at Strategic Communications?
Status: Non-Exempt, Hourly, Full-Time - Primarily First Shift (Monday through Friday)
Strategic offers a comprehensive benefits package, ranked in the top 15% as compared to companies in our market of similar size.
Employee only medical premium paid at 100% on our core plan.
**Relocation assistance available for qualified candidates; hourly rate will be determined based on knowledge, education, experience and certifications**
Are you a hard-working individual that is passionate about Information Technology and Audio/Visual systems? Do you enjoy the opportunity to learn and travel? If so, you may be the perfect fit for our team.
We are looking for an individual with experience installing, implementing, and troubleshooting enterprise-wide A/V, Video Teleconferencing (VTC), infrastructure and technical solutions.
Qualified candidates preferably have completed comprehensive training in the implementation of enterprise A/V, VTC, infrastructure networking, communications, and/or computing equipment and hardware.
Duties and Responsibilities Include:
- Leading and assisting A/V installation teams with installing, maintaining, operating, and upgrading A/V equipment and VTC units
- Performing preventive maintenance on A/V and VTC systems and related equipment (may include climbing ladders and use of lift devices; requires proficiency with normal working tools, must know how to solder and crimp connections)
- Provides client consulting and training on controls, interfaces and use of A/V and VTC equipment
- Troubleshooting software for Extron, Crestron, AMX, Cisco, and Polycom A/V and VTC equipment
- Provides field reporting updates to Strategic Project Managers as necessary
- Provides life cycle refresh projects for VTC infrastructure and A/V equipment build out projects
- May assist in developing Scope of Work (SOW), building Bill of Materials (BOM), maintaining and updating project documentation, attend customer facing meetings, and perform customer briefings as required
- Conducts site surveys: working knowledge of telecom systems, TCP/IP Networks, CCTV Security and/or Access Control systems strongly preferred
- Assists with voice/data structured cabling installations (pull/terminate/test CAT 6a), install cable pathway systems, test, label and document cabling
- Lift and/or carry up to 75 pounds of VTC and A/V equipment without assistance.
Travel is required and estimated at 25-50% (regional and throughout CONUS), must be capable of shifting hours as needed to accommodate project demands
Education and Experience
- Must have the ability to install, terminate and test low voltage cables; certification preferred (fiber experience a plus)
- Shall have technical certifications and product expertise required to provide support services for video conferencing and A/V solutions
- CRM (service/relationship management software) experience preferred
- Minimum of 4 years of experience in installing low voltage, A/V and/or VTC systems; 7 years of experience preferred
- Knowledge of Extron systems required; AMX-Harman, Bi-Amp, Cisco, Crestron, and Polycom (Poly) systems preferred
- Diploma required, Associate’s degree preferred
- Avixa/InfoComm CTS or CTS-I strongly preferred (must be willing to obtain)
- CompTIA A , Network , Security certification preferred (must be willing to obtain)
- Experience working with multiple departments and managing multiple tasks concurrently
- Strong verbal and written communication skills
- Capable of frequent interaction with team members, customers and vendors
- Knowledge of construction documentation and blueprint reading
- Driver’s license required, safe driving record, must be capable of passing a government background check and obtaining a security clearance if needed
Key Competencies/Behaviors
- Positive attitude, warm and inviting personality
- Team oriented, works well with others
- Planning and organizational skills
- Adaptability and stress tolerance
- Results oriented, capable of meeting deadlines
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401(k) Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Screening Requirements: Background Check, Drug Testing
