What are the responsibilities and job description for the Lead Audio Visual Technician position at Strategic Communications?
Clearance Requirement: DoD Secret
Location: Onsite, Albany, Georgia
Are you a hard-working individual that is passionate about Information Technology and Audio/Visual systems? Do you enjoy the opportunity to learn and face new challenges? If so, you may be the perfect fit for our team.
We are looking for an individual with experience installing, implementing, and troubleshooting enterprise-wide audio-visual, video teleconferencing, infrastructure and technical solutions.
Qualified candidates preferably have completed comprehensive training in the implementation of enterprise A/V, VTC, infrastructure networking, communications, and/or computing equipment and hardware.
This position will help to troubleshoot and maintain an enterprise-wide A/V system for our federal end-user. A DoD Secret clearance (or higher) is required.
Duties and Responsibilities Include:
- Assists with installing, maintaining, operating, and upgrading A/V equipment and video teleconferencing (VTC) units
- Performs preventive maintenance on A/V and VTC systems and related equipment (may include climbing ladders and use of lift devices; requires proficiency with normal working tools, must know how to solder and crimp connections)
- Provides client consulting and training on controls, interfaces and use of A/V and VTC equipment
- Experience with troubleshooting software for Crestron/AMX, Cisco, and Polycom A/V and VTC equipment - Programming knowledge strongly preferred
- Provides field reporting updates to Project Manager as necessary
- Provides life cycle refresh projects for VTC infrastructure and A/V equipment build out projects
- May conduct site surveys: working knowledge of Telecom systems, TCP/IP Networks, CCTV Security and/or Access Control systems strongly preferred
- May assist with voice/data structured cabling installations (pull/terminate/test CAT 5/5e/6), install cable pathway systems, test, label and document cabling
- Lift and/or carry up to 75 pounds of VTC and A/V equipment.
Education and Experience
- Must have the ability to install, terminate and test low voltage cables; certification preferred (fiber experience a plus)
- Shall have technical certifications and product expertise required to provide support services for video conferencing and A/V solutions
- CRM (service/relationship management software) experience preferred
- Minimum of 2 years of experience in installing low voltage, A/V and/or VTC systems
- Knowledge of AMX-Harman, Bi-Amp, Cisco, Crestron, Extron, and Polycom strongly preferred
- Diploma required, Associate’s degree preferred
- InfoComm CTS or CompTIA (Network or A ) certification strongly preferred (must be willing to obtain)
- Experience working with multiple departments and managing multiple tasks concurrently
- Strong verbal and written communication skills
- Capable of frequent interaction with team members, customers and vendors
- Knowledge of construction documentation and blueprint reading
- Driver’s license required, safe driving record, DoD Secret clearance active at time of hire
- ISO 9001:2015 to be completed within 90 days of hire
Key Competencies/Behaviors
- Positive attitude, warm and inviting personality
- Team oriented, works well with others
- Planning and organizational skills
- Adaptability and stress tolerance
- Results oriented, capable of meeting deadlines
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401(k) Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Screening Requirements: Background Check, Drug Testing
