What are the responsibilities and job description for the Customer Service Supervisor (Night Team Lead) position at Strategic Data Systems?
Strategic Data Systems is an IT and Customer Service solutions provider with multiple opportunities supporting the Department of Defense. Our positions offer interesting technical challenges, competitive salaries, great benefits and the opportunity for you to receive or maintain security clearances/certifications that can enhance your career.
Customer Service Supervisor
Naval Air Station North Island - San Diego, CA 92135
70-90K (Full Time with Benefits)
24/7/365 Availability
Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Supervisor to support the night shift who is eligible for a Secret clearance to join our growing team in San Diego, CA.
The Customer Service Supervisor monitors the nightly operations of the Customer Service Representatives to ensure quality, customer experience, and performance metrics are met. The Supervisor provides departmental leadership and supervision of Contact Center employees.
The Supervisor will be responsible for the productivity, quality, and timeliness of work completed for their assigned team members. The Supervisor will conduct regular coaching and feedback sessions with the individual agents on his/her assigned team. Supervisors may also participate in interviewing and hiring recommendations and complete performance evaluations for members of their team.
\n- Three (3) years of related training experience
- Ability to achieve and maintain a Secret Clearance
- Able to work night shift
- Associates Degree
- Knowledge of contact center customer relationship management and telephony solutions
- Supervisory experience in contact center operations, including planning, forecasting, quality assurance, and training.
- Experience and ease in interfacing with all levels of management and Contact Center personnel
- Exceptional interpersonal skills with the ability to develop relationships and engage with people quickly to create rapport
- Proficient in Microsoft Office programs
