What are the responsibilities and job description for the Help Desk Support Specialist position at Strategic Data Systems?
Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers.
As the Help Desk Support Specialist, you will be responsible for:
Provide on-site desktop support as needed, provides general help desk support for User Assistance.
Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
To qualify, you will need:
DOD Secret Security Clearance
Active CompTIA Security+CE or equivalent IAT Level II Certification
1 year of similar experience
