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Director of Customer Success

Strategic Employment
Santa Clarita, CA Full Time
POSTED ON 4/17/2025
AVAILABLE BEFORE 5/12/2025

VP / Director of Customer Success

Leading SaaS company seeks a strategic VP / Director of Customer Success to drive operational excellence and customer experience. Reporting to the CEO, this leader will oversee a growing team while developing and implementing customer success strategies across the organization.

Term : Full-time / Direct hire

Salary : Up to 175k in base salary DOE Bonus Equity

Location : Onsite in Santa Clarita, CA

Leadership Responsibilities :

  • Lead and develop a multi-functional team
  • Drive customer success strategy and initiatives
  • Optimize operational processes and automation
  • Oversee implementation and support functions
  • Partner with executive team on strategic planning

Qualifications :

  • 7 years of experience in Customer Success Product Support
  • 3-4 years of experience in B2B SaaS
  • 3 years of experience managing distributed teams
  • Technical aptitude and understanding of support operations
  • US Citizens and Permanent Residents are welcome to apply. Unable to provide contracts or sponsorship at this time.

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