What are the responsibilities and job description for the Chief Operating Officer position at Strategic Mobility Group?

About The Role

SMG3 has experienced constant growth since our inception. The last few years have shown a level of growth that now requires us to bring in a chief operating officer (COO) to maximize our processes and efficiencies to best support this growth and to continue to deliver on our value proposition for our clients. The COO will be responsible for the oversight management and cohesion of multiple departments including Operations, Professional Services, Warehouse and Shipping, Project Management, and Sales Success (support). The COO will collaborate with our executive team (CEO, CFO, CTO, VP of Sales, Director of National Accounts) to successfully carry out company initiatives. To be considered for this position, you must be a strong leader with a proven history of process efficiency. You must also be an excellent communicator who can work in a fast-paced, ever-changing environment.

Responsibilities

Manage directors and managers in Operations, Professional Services, Warehouse and Shipping, Project Management, and Sales Success (support)
Coach and develop these teams to ensure they are delivering on key business metrics
Help foster a success-oriented, accountable environment within departments
Collaborate with the executive team to develop and implement business strategies to align with the company’s goals and objectives
Work with CFO to manage budgets for the above-stated departments
Review all existing processes and their flows to determine if they are most efficient
Work with CTO to align any new or changed processes with internal system
Work with CTO to align training with stated goals and initiatives of designated departments
Review roles within departments and output to determine resource efficiencies and needs
Communicate policies to employees to help support overall goals and culture
Evaluate company performance and recommend strategies to improve results
Mentor and inspire employees to help bring forth the vision of management
Provide timely, accurate, and complete reports on departments and progress to executive team
Other responsibilities as assigned

Candidate Requirements

Strong analytical, managerial, communication, and leadership skills

Strong decision-making skills

Solid presentation skills

Ability to translate vision and strategy into implementation plans

Effective problem solving

Willingness to take on new challenges with a positive attitude

Thorough understanding of warehousing, operations, customer service, technical support, accounting principles, project management, and sales operations

Experience with Salesforce.com, as a user, is a plus

At least ten years of management experience required

At least five years of executive experience required

In-depth understanding of SMG3’s industry

Bachelor’s degree in business administration, management, or related field a plus

Must pass a background check

Why SMG3

SMG3 provides a unique working environment that is challenging and supportive. We offer a competitive salary with lots of potential for growth. Our benefits package is robust and includes health insurance, disability and life insurance, 401k, paid time off, paid holidays, a casual atmosphere, and more.

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Chief Operating Officer

What are the responsibilities and job description for the Chief Operating Officer position at Strategic Mobility Group?

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