What are the responsibilities and job description for the ECM - Individual Deployment Support Specialist position at Strategic Resources Inc?
Overview: We are seeking a dedicated and experienced Emergency Case Manager/Individual Deployment Support Specialist to join our dynamic team. This critical role involves providing comprehensive case management and advocacy services to sailors, their families, and DoD civilians before, during, and after individual deployments. The successful candidate will bring a deep understanding of military life, strong communication skills, and a passion for supporting military families. If you have a background in social sciences or related experience and are committed to making a difference, we invite you to apply.
Tasks and Responsibilities: In this role, you will serve as the primary point of contact for assigned sailors and their families, providing tailored support and guidance throughout the deployment process. You will collaborate with various military and civilian agencies to ensure seamless service delivery, participate in emergency preparedness exercises, and execute emergency response plans when necessary. Additionally, you will be responsible for coordinating family services, integrating resources, and ensuring all case management activities are accurately documented in the Family Fleet and Support Management Information System (FFSMIS).
Essential Duties and Responsibilities:
- Provide standardized Individual Augmentee (IA) family case management according to CNIC guidelines.
- Act as the designated point of contact for sailors and their families, offering support before, during, and after IA assignments.
- Serve as a liaison between families and military/community agencies to facilitate access to necessary services.
- Coordinate and integrate family services and referrals using on- and off installation resources.
- Participate in emergency response exercises and implement emergency response plans as needed.
- Address and resolve system lapses in service delivery in a timely and professional manner.
- Maintain up-to-date knowledge of relevant state, federal, and local resources.
- Document all case management and service activities in FFSMIS.
Supervisory Responsibilities
- None.
Other Skills and Abilities:
- Strong oral and written communication skills.
- Proficiency in data management and information technology tools.
- Demonstrated ability to provide empathetic and culturally sensitive support to diverse populations.
- Knowledge of state, federal, and local resources relevant to military families.
Competencies:
- Communication: Exceptional ability to communicate effectively with military personnel, their families, and community agencies.
- Case Management: Proven expertise in managing complex cases and advocating for client needs.
- Problem-Solving: Ability to identify and address service delivery issues promptly.
- Team Collaboration: Strong capacity to work within a larger system and maintain communication with key stakeholders.
Required Education and Experience:
- Associate’s degree in social science or related field OR two years of equivalent experience.
- Demonstrated experience in providing advocacy or case management services.
- Experience working with family programs, military or civilian social service agencies, or as a military family member.
- Strong understanding of military lifestyle and the challenges faced by military families.
- Knowledge of state, federal, and local resources available to military families.
This position offers a unique opportunity to support the Navy’s Family Fleet and Support Program (FFSP) and make a meaningful impact on the lives of those who serve our country.
If you meet the qualifications and are passionate about helping military families, we encourage you to apply.
