Program Manager

Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical ECRC Family Readiness Coordination Services to the Navy’s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.

Overall Contract Overview

Commander, Navy Installations Command (CNIC) requires comprehensive services, programs, personnel and administrative support for Fleet and Family Support Programs (FFSPs) located throughout CONUS and OCONUS. The overall goal is to implement and evaluate established services and programs designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. We are required to develop concepts, structures, processes, procedures, and practices for meeting these objectives. The purpose of this contract is twofold: one, to provide global staffing to augment existing FFSP and personnel; and two, to provide FFSP with webinar hosting, production and facilitation services through a learning management system. The primary mission of each FFSP is to assist commands in achieving operational readiness, superior performance, member retention, and a reasonable quality of life for military personnel and their families. Commands and FFSPs share the common goals of keeping individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.

Overview:

Commander, Navy Installations Command (CNIC) is seeking a highly motivated and experienced Program Manager to lead and oversee comprehensive services, programs, personnel, and administrative support for Fleet and Family Support Programs (FFSPs) across the globe. The ideal candidate will manage the implementation and evaluation of programs designed to enhance the well-being of active-duty personnel, retirees, civilians (OCONUS), and their families. This role requires a dynamic leader with a strategic vision and the ability to adapt service delivery methods to meet evolving needs while ensuring compliance with all regulatory requirements.

Tasks and Responsibilities:

The Program Manager will be responsible for managing day-to-day client services, including information and referral, education and training, counseling, and advocacy. This role includes non -medical case management, crisis response, individual consultations, and administrative support. The Program Manager will also oversee the development and implementation of service concepts, structures, processes, procedures, and best practices to support the Navy’s FFSP mission effectively. The role requires a strong emphasis on adaptability, innovative thinking, and a deep understanding of the unique challenges faced by military personnel and their families.

Essential Duties and Responsibilities:

• Oversee and coordinate global staffing to support FFSP and personnel augmentation.
• Manage the delivery of FFSP services including information and referral, counseling, advocacy, and crisis response.
• Ensure compliance with all regulatory and instructional guidance related to FFSP certification standards.
• Develop and implement effective service delivery methods and adjust as needed to meet evolving program requirements.
• Coordinate with FFSP leadership to ensure service delivery aligns with the Navy’s mission and objectives.
• Facilitate webinars and training sessions through a learning management system, ensuring effective knowledge transfer and participant engagement.
• Manage data and information technology needs, including maintaining compliance with security and data management protocols.
• Complete Background Investigations and Clinical Credentials Review and Approval processes as required for all positions.

Supervisory Responsibilities:

• Lead a diverse team of professionals, providing guidance, mentoring, and performance management.
• Ensure all team members are trained and compliant with CNIC and FFSP standards and regulations.
• Develop and implement staffing plans to meet program needs and adjust resources as priorities change.

Other Skills and Abilities:

• Strong leadership and organizational skills with the ability to manage complex, multi-faceted programs.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with military personnel, families, and diverse stakeholders.
• Proficiency in using learning management systems and webinar production tools.
• Ability to adapt quickly to changing program requirements and deliver innovative solutions.

Competencies:

• Strategic thinking and problem-solving abilities.
• Ability to manage and implement large-scale programs.
• Strong understanding of military culture and the unique challenges faced by military personnel and their families.
• High level of professionalism and ethical standards.

Required Education and Experience:

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s preferred).
• Minimum of 5 years of experience in program management, preferably in a military or government setting.
• Experience managing large, multi-disciplinary teams.
• Strong knowledge of military family support programs and services.
• Certification or licensure in a relevant field is preferred.