IT Field Services Technician

Job Title:            ETS LA IT Field Service Technician

Job Location:      ETS / San Pedro / This is NOT a remote job

Job Category:     System/Network

Job type:            Full Time / 2^nd Shift

Job Hours:         6:00 pm to 3:00 am / including weekends

Salary Range:     $21.00  to  $23.00 hr

Strategic Service Solutions, Inc. specializes in Managed IT Services for some of the largest container terminals on the west coast. Our customers rely on us to manage their critical IT infrastructure so they can focus on their vital business processes. We forge relationships and reduce the burden of IT management.

We are looking for technically oriented and enthusiastic people who love a challenge and want to make a difference—people that love learning about technology and are focused on customer service.

As an IT Field Services Technician, you will be responsible for owning and maintaining traditional IT functions like software, hardware, storage, and network, but also video cameras, optical character recognition, radio frequency identification, and other cutting-edge technologies. Don’t worry about having limited experience in these areas—we will train you to be successful.

Requirements:

·       Minimum 1-year work experience in supporting Information Technology (IT)

·       Willing to commute to the port

·       Willing to learn and adapt to new technologies

·       Willing to work late shifts (5 pm to 2 am)

·       Willing to change schedules with as little as a 24-hour notice on occasion

·       Able to work efficiently and effectively with team members during heavy workloads

·       Be detail-oriented, especially with documentation

·       Prioritize and effectively resolve help desk tickets

·       Able to climb up to 10 flights of stairs with up to 25 pounds of equipment and 30-foot ladders, safely and effectively work on elevated platforms up to 100 feet off the ground, work both indoors and outdoors in inclement weather, adhere to all personal protection  equipment (PPE) policies (safety vest/jacket, protective shoes, etc.), work near engine exhaust, must be able to lift up to 50 lbs., working tight spaces, work on devices installed overhead, work kneeling for up to 30 minutes at a time, and sit in an office chair for up to 8 hours.

·       Valid California driver’s license

·       Qualify for and obtain a Transportation Workers Identification Credential (TWIC) for security clearance (https://www.tsa.gov/disqualifying-offenses-factors)

Essential Duties:

 IT Support (70% of time)

·       Remote administration of Microsoft-based systems and services through the use of the RSAT(Active Directory/DNS/DHCP/Group Policy/etc.)

·       Provide assistance to end-user applications (Microsoft Office/Internet Explorer/Java/Chrome/Custom Applications/etc.)

·       Deploy software updates to custom applications both on servers and end-user machines

·       Respond to, resolve, and document IT Service Desk incidents

Field Engineering (30% of time)

·       Maintain and troubleshoot all technical components specific to the business at the local seaport terminals, such as Terminal Operating System (TOS), Optical Character Recognition (OCR) systems, Gate Management systems, Radio Frequency Identification (RFID)   systems, etc.

·       Maintain the local technical infrastructure including the administration of network switches, network bridges, network routers, servers, wireless infrastructure, phone systems, et al.

·       Occasionally assist peers at other terminals, on an as-needed basis.

·       Comply with Corporate Safety and IT policies and procedures

Skills:

·       Customer Service

·       Troubleshooting

·       Documentation

·       Detail Oriented

·       Vendor Management

·       MS Office

·       Active Directory

·       DHCP

·       Internet Explorer

·       Switches

·       Wireless

·       Ticketing Systems

·       Cameras

Benefits:

·       100% Company sponsored Medical Plan (Employee only)

·       Employee has option to purchase Dental/Vision Insurance

·       Matching 401K

·       PTO

Experience level:1 year

Schedule:

·       8-hour shift

·       Holidays

·       Monday to Friday

·       Night shift

·       Overtime

·       Weekends as needed

Education:

·       High school or equivalent (Preferred)

Experience:

·       Desktop support: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

Salary : $21 - $23