What are the responsibilities and job description for the Case Management Specialist position at Strategic Staffing Solutions?
Case Management Specialist Location : Charlotte, NCSetting : Onsite- 5 days a weekContract : 4 Months -W2 ONLYPay rate : $27 / hr JOB DESCRIPTION : Desired qualifications include experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking, strong customer service experience with written communications, and prior experience in case load management. Previous experience with Hogan, OIB, and working cases in Pega is a plus. In this contingent resource assignment, you may : Support Business Execution; proactively seek ways to improve processes. Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information. Required Qualifications : 2 years of administrative or business support experience, or equivalent demonstrated through one or a combination of the following : work or consulting experience, training, military experience, education. The top three qualities we are looking for are : 1. Reading comprehension 2. Research driven (but also efficient with conducting research) 3. Case Management experience Desired Qualifications : Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking Strong customer service experience with written communications Prior experience in case load management Excellent verbal, written, and interpersonal communication skills Processing and performing thorough research to resolve internal or external inquiries Ability to take on a high level of responsibility, initiative, and accountability Experience working in an email production support environment Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills Ability to navigate multiple applications, systems, and document types Previous experience with HOGAN, PEGA, and OIB is a plus Other Desired Qualifications : Ability to grasp business issues quickly, recommend solutions, and drive for resolutions Prior experience with Unclaimed Property Job ID : JOB-240199 Publish Date : 11 Feb 2025
Salary : $27
