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Job Title : CISCO Voice Engineer
Contract : 6 Months
On Site
Location : Tampa, FL
Job ref# 239670
Responsibilities :
- Defining Configuration Specifications and Business Analysis Requirements :
- Collaborate with stakeholders to understand collaboration technology needs.
- Define configuration specifications collaboration systems.
- Gather business analysis requirements to align solutions with organizational goals.
System Management and Optimization :
Configuration, maintenance, and optimization of collaboration systems.Plan and execute MAC requests related to collaboration systems.Quality Assurance :
Perform quality assurance checks on collaboration systems and processes.Ensure collaboration systems meet performance standards and user expectations.Technical Troubleshooting :
Investigate, troubleshoot and remediate collaboration systems issues.Provide recommendations to the team for improvements.Contractor Management :
Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.Ensure timely project execution and adherence to quality standards.System Experience :
Cisco CUCM VoIP SystemCisco PCCE (Contact Center System)Cisco CubeCisco Video Conference systems Managed via Control HubMicrosoft Teams meetingsRequirements and Skills :
Proven experience in managing Cisco collaboration and Contact Center technologies.Strong troubleshooting skills and ability to handle complex issues.Dial plan and call flow / routing managementProject management experience for successful system implementations.Vendor management experience.Excellent communication and collaboration skills.Core Competencies :
Takes ownership and acts with integrity.Drives operational excellence for customers.Builds strong, collaborative relationships.Cultivates innovation and embraces change.Thinks strategically and exercises sound judgment.Preferred Certifications :
Associate / Intermediate level :
Microsoft 365 Certified : Teams Administrator AssociateMicrosoft Certified : Teams Support Engineer Specialty - Certifications | Microsoft LearnSIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)Certification | BICSI - Installer & Technician, DCDCProfessional / Expert / Advanced level :
Microsoft 365 Certified : Teams Voice Engineer ExpertSIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)Certification | BICSI - RTPM, RCDDCCNP Collaboration - Training & Certifications - CiscoCCIE Collaboration Certification and Training - Training & Certifications - CiscoJob ID : JOB-239670
Publish Date : 30 Dec 2024
