What are the responsibilities and job description for the Collections Representative position at Strategic Staffing Solutions?
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Collections Representative for a contract opportunity with one of our largest clients located in Detroit, MI!
Title : Collections Representative
Location : Detroit, MI (Hybrid schedule : Tu / We / Th in office; M & F work from home)
Duration : Long term contract position (1 year )
Pay Rate : Max rate 21 / HR
Hours : 8a - 5p M-F
Job Summary
All Collection Representatives will be responsible to perform Collection functions to reduce arrears and write-offs for residential and non-energy accounts. Satisfactorily resolve internal and external customer inquiries and complaints regarding collection policies and procedures.
Qualifications :
High School diploma or equivalent with three years of customer contact experience.
PC proficiency on corporate applications and data management tools (i.e. SAP, Teams, Outlook, Accurint / TLO / Experian, Excel, Word)
Available for shift assignment
Must complete prescribed course of instruction and pass subsequent tests (e.g., system policy and procedures).
Math Aptitudes.
Effective negotiation and organizational skills
Must be reliable with no attendance issues.
Key Accountabilities :
Investigate, analyze, and resolve collection related inquires for residential, commercial and non-energy accounts. Communicate customer requirements and complete transactions regarding past due balances, payments, turn-ons, disconnects, payment arrangements, refunds, late payments fees, bill inquires, security deposits, service requests, balance transfers, restoration of service and other routine collection activities.
Verify, code and update accounts with information received from customers, other departments, collection agencies, and other collection tools (e.g., Experian, Equifax, TLO, Accurint, etc.). Includes enrollment in customer programs, process payments, update profiles (including low income and probate) research misapplied payments, etc.
Identify and refer eligible customers to Company and / or state low-income programs.
Conducts collection practices within the guidelines of the MPSC Billing Practice Rules, Fair Debt Collection Practice Act and statutory constraints.
Communicates customer requirements through professional and courteous manner. Uses appropriate influence and conflict resolution skills to achieve resolution of accounts by following quality standards, demonstrating service keys and guiding principles.
Verify customer of record prior to disclosing account information.
Conducts investigations and resolves potential fraud and name switching.
Verify phone number, positive identification and other required account information per call handling standards on every account.
Beware of scams. S3 never asks for money during its onboarding process
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Collections Representative?
Sign up to receive alerts about other jobs on the Collections Representative career path by checking the boxes next to the positions that interest you.
