What are the responsibilities and job description for the Customer Service /Connect Ambassador position at Strategic Staffing Solutions?
Customer Service - Connect Ambassador
Duration : 12 Month contract; chance to extend / convert to full time.
Location : Kansas City, MO (ONSITE)
Pay : $21.14
Industry : Utility
Duties and Responsibilities :
- Responsibility 1 - Help create a positive customer experience through customer engagement and providing support to the Connect staff
- Approximately 65% of time spent on average over a one-year period
- Greet customers and assess needs (20%)
- Effectively answer basic questions (20%)
- Manage human traffic flow within the space (15%)
- Assist customers with payments.
- Collaborate with the facility team on escalation-types and resolutions (15%)
- Other duties as assigned to support customer service needs (15%)
- Responsibility 2 - Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors
- Approximately 35% of time spent on average over a one-year period
- Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
- Assist the team as required during extended outage situations (10%)
- Help with the development of workshops / seminars for community and customer groups (25%)
- Assist with opening / closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
- Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and / or customer feedback (25%)
Skills, Knowledge and Abilities
Education and Experience Requirements :
Job ID : JOB-239783
Publish Date : 10 Jan 2025
Salary : $21
