Demo

Help Desk Representative

Strategic Staffing Solutions
Atlanta, GA Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/3/2025

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Beware of scams. S3 never asks for money during its onboarding process."

Title : Help Desk Representative

Location : Atlanta, GA Duration : 4 Months

Role Type : W2 contract engagement

  • We Do Visa Transfers

Job ref# 240032

Description :

  • Must have : Experienced Remote Support Technician, with Microsoft Office 365, Windows 10 & 11 Desktop support experience
  • Will provide first and second level helpdesk front-line support to internal customers calling into a support care line.
  • He / she will be the first responder to the helpdesk ticketing system as well as teams chats.
  • This person will resolve level one / two issues accordingly escalating advanced issues to advanced level helpdesk technicians.
  • A significant focus of this role will be front-line support regarding the domain migration, documenting, and colloborating with the Team.
  • Responsibilities :

  • Provide technical assistance and support for incoming issues related to the domain migration.
  • Responsible for maintaining Helpdesk ticketing queue, related to the migration.
  • Walk customer through problem-solving process, through emails, teams chats, phone support line, etc.
  • Working in a team environment, keeping organized, being able to recognize when escalation is required, documenting and tracking on-going issues.
  • Follow up with customers to ensure issue has been resolved.
  • Requirements :

  • 4 years' experience working in a Windows 10 Environment
  • Experienced in trouble shooting Windows 10 desktop applications such as O365, VPN, browsers.
  • Familiar with VDI concepts
  • Must be people orientated and enjoy interacting with people and working in groups
  • Job ID : JOB-240032

    Publish Date : 31 Jan 2025

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