What are the responsibilities and job description for the IT Technical Analyst position at Strategic Staffing Solutions?
Job Details
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for an IT Technical Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!
Title: IT Technical Analyst
Location: Detroit, MI - Hybrid (3 days in office)
Duration: 12 Months
Role Type: W2 contract engagement
Key Skills
- Microsoft Power BI & Report Builder, Database Management tool (DB Visualizer, Toad)
- Strong willingness to problem solve issues that may not immediately have a known fix.
- Skilled in Microsoft Suite of Products (Power BI, Power Automate, Power Apps, Excel)
- Proficient in various languages (Python, SQL, Power Fx, DAX, VBA)
Job Summary
This intermediate professional-level position involves supporting senior IT staff in implementing and maintaining a wide range of facility-based IT equipment and software used by the Gas business.
Key Accountabilities
- Ensures the health of systems/applications daily, addressing issues promptly.
- Assesses tickets from Gas during on-call rotations, working closely with IT Ops and other resources as needed.
- Keeps asset information in ServiceNow up to date, collaborating with the ServiceNow team.
- Sets up and repairs infrastructure and resolves incidents involving laptops, desktops, MDTs, mobile devices, and other IT equipment.
- Ensures smooth transition to L1/L2/L3 support for delivered solutions, creating/updating application support documentation, helpdesk knowledge base, and providing knowledge transfer to support teams.
- Provides training and support to business users to ensure effective use of IT solutions.
- Participates in identifying high-potential technologies and coordinating their implementation.
- Develops plans, schedules, and projects to ensure timely and budget-compliant implementation of solutions.
- Participates in working sessions to elicit features and gather requirements, making recommendations and participating in solution implementation.
- Acts as a liaison among stakeholders, project team, and leadership to understand organizational structure, policies, and operations.
- Provides planning and time estimates on assignments, performing both independent and collaborative analysis activities.
- Assists with formal or informal presentations and budget forecasting.
Preferred Education
- Degree in an Information Technology related discipline.
*Beware of scams. S3 never asks for money during its onboarding process
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