UX Designer

UX Designer (IVR and Conversational Design)

Location : RemotePay : $60-65 / hr, W2 OnlyWork type : Contract

Position OverviewWe are seeking a highly experienced

UX Designer

specializing in

IVR (Interactive Voice Response)

Conversational Design

to join our remote team. This role involves developing and optimizing cloud-based IVR solutions that elevate the user experience, streamline workflows, and enhance customer engagement. The ideal candidate will have a proven track record of working with cloud platforms like AWS, Google, and Microsoft, as well as expertise in voice user interface design, conversational design, and speech recognition technologies.

Key ResponsibilitiesDesign and Develop IVR Systems : Redesign and build advanced IVR and conversational self-service experiences on cloud platforms to support strategic goals.Collaborate Across Teams : Work closely with the IVR digital product and technical teams to create designs that align with project objectives.Enhance User Experiences : Create IVR solutions that efficiently route users and drive better user satisfaction. Propose innovative digital experiences to improve self-service capabilities.Leverage AI and Speech Recognition : Integrate NLU (Natural Language Understanding), ASR (Automatic Speech Recognition), and AI tools into the IVR systems to optimize functionality.Prototype and Test Designs : Develop wireframes, prototypes, and test iterations with end users to ensure solutions meet usability and performance standards.Optimize Existing Systems : Evaluate current IVR systems and recommend improvements aligned with modern design principles and customer feedback.Required Skills and Experience

Top Three SkillsIVR and Conversational Design Experience

• 5 years of expertise in designing user-friendly and efficient IVR systems.Cloud Platform IVR Design
• 3 years of hands-on experience designing IVR solutions on platforms like AWS Connect, Google Dialogflow, or Microsoft Azure.NLU, ASR, and AI Integration
• 5 years of experience implementing Natural Language Understanding, Automatic Speech Recognition, and Artificial Intelligence into IVR systems.Required Tools and Technologies

Speech Recognition and AI Tools

Google Dialogflow ,

Amazon Lex & Polly , and

IBM Watson .IVR Development Tools

Voiceflow

for designing and prototyping IVR solutions.JIRA

Daily Duties and Expectations

AWS Connect ,

Lex , and other cloud-based tools to design and implement IVR solutions.Collaborate with cross-functional teams to redesign and build modern IVR and conversational self-service platforms.Optimize the call routing process to ensure users are connected with representatives quickly and efficiently.Leverage AI-driven tools to create seamless, intelligent voice and digital experiences.Create and test prototypes to refine usability and functionality based on feedback.Desired Candidate Profile

Education : Bachelor's degree in UX Design, Graphic Design, Human-Computer Interaction, or related fields (experience may be substituted for education).Experience : A portfolio showcasing IVR, cloud platform solutions, and conversational design work is required.Key Characteristics : Strong problem-solving skills, attention to detail, and a customer-focused approach to design.

Job ID :

JOB-239969Publish Date :

28 Jan 2025

Salary : $60 - $65