What are the responsibilities and job description for the Application Consultant :: Cloud Solution Architecture IC3 position at Strategic Systems, Inc?
Required Skills :
3-5 years of recent end-user training experience
Previous experience training in Radiology preferred
Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required
Knowledge of PC, software, hardware, telephony, and operating system skills for training, testing, and troubleshooting required
Able to resolve product / software problems utilizing technical support services, when necessary, via on-site, telephone, both verbally and through remote communication
Core Technologies : MS OS, MS Office, PC Advanced Literacy, Basic Networking, Database
Engages audience and can modify to meet learner needs and learning styles
Position Summary :
Responsible for functional product on-site, remote, and classroom training to customers on various Nuance solutions
Provide customer implementation guidance regarding application needs during new customer implementations and upgrades based on best practice experience
Understand how Nuance implements its solutions to achieve optimal results
Provide configuration of new product lines, analyzing the best workflow scenario for each customer, including Multi-site workflow and Integration with various products such as DMO, DMA, PMM
Work with project managers on released products to ensure the expectation of product functionality can be appropriately set
Efficient and professional utilization of basic communication tools such as email and telephone
Work as a liaison between support and the customer to properly identify and escalate issues as they arise
Proficient in distance delivery via the web and can adjust to the tools Nuance has to support this endeavor
Provide guidance, expertise, and consulting to customers’ end-users in assessing application design, application use / efficiency, and training needs
Resolve customers’ application questions or problems in areas such as customer product design and functionality, testing out workflows to ensure they meet the needs of the facility, and referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting
Maintain billable hours at or above current minimum requirements and complete data entry requirements
Provide written analysis of all customer interactions outlining the customer’s issues, concerns, and successes, forwarding this to the internal Nuance team as indicated and posting in the appropriate Nuance website
Advocate assertively for using Nuance best practices with the utilization of the product
Perform additional role tasks as assigned by the Nuance leadership team to ensure an exceptional customer experience
Keep a pulse on the job market with advanced job matching technology.
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