What are the responsibilities and job description for the Desktop Support Technician I position at Strategic Systems Inc?
Job Details
Job Title: Desktop Support Technician I
Location: Plain Fields, IL
Duration: 03 Months Contract to hire
Shift: M - F 8 Am 5 Pm
Job Description
- Assure continuity of the computer system for all system users
- Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
- Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
- Provide support of a Google based business, using Google business applications
- Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
- Set up equipment for employees, or assist moving equipment around
- Must be able to coordinate with software and hardware vendors to resolve any technical issues
- Develop training materials and procedures, and / or train users in the proper use of hardware and software
- Provide solutions in a timely fashion for issues that may arise with all client applications
- Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction
- Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
- Recommend changes in software and hardware to improve computer capabilities
- Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Performs other duties as assigned
Skills & Qualifications:
- Associate s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
- Minimum 1 to 3 years of related work experience
- Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
- Must be able to support Apple and Android mobile phones
- Experience with Small PDF, and Auto Desk applications, a plus
- Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
- Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
- Frequently lift and / or move items over 50 pounds
- Excellent telephone presence with organized follow-up skills
- Ability to multitask - Sense of urgency; maintain a positive attitude
- Strong user-centric focus; service oriented attitude
- Must have strong verbal and written communication skills
- Must have organizational skills
- Be proficient in decision making and take initiative
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
