What are the responsibilities and job description for the Service Desk Specialist I in Phoenix AZ/5 days on-site position at Strategic Systems, Inc?
What you will need :
- High School Diploma or GED required.
- Associate degree in Computer Science, in related IT major preferred.
- Bachelor’s Degree in Computer Science, in IT related major preferred.
- 1-2 years’ experience in a Help Desk environment supporting internal and / or external clients required.
- Experience with the following technologies : Windows Servers, Active Directory, Exchange, System Center, SharePoint required.
- Basic knowledge of : Storage Area Networks, Databases, Programming Languages, Server Virtualization required.
- Demonstrated capability to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors to meet their daily, weekly, and monthly goals required.
- Excellent written and verbal communication skills required.
- Excellent customer service, problem solving, and technical reasoning skills required.
- Microsoft Certification preferred.
- HDI Certification preferred.
- CompTIA A Certification preferred.
