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Desktop Support Technician II

Strategic Systems
State College, PA Temporary
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/5/2025

Job Description

Job Description

Role : Desktop Support Technician II

Duration : 3 Months CONTRACT-TO-HIRE

Location : State College, PA 16801

Client : CompuCom / GE HEALTHCARE

Pay Rate : $23 / hr

Job Description :

Deskside Support Tech II Role. M-F 8AM-5PM. Work site : 401 Science Park Rd, State College, PA 16801. Candidate must be willing to accept up to $23 / hr.

when converted to CompuCom employee depending on experience and performance.

  • TOP 3 REQUIRED SKILLS : Deskside IT Support experience in a manufacturing environment, customer service, and troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
  • YEARS OF EXPERIENCE : 3 years minimum required, with most of that being in a manufacturing environment.
  • CERTIFICATIONS : A certification is a plus.

Responsibilities :

  • Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals.
  • Mobile phone support (iPhone and Android). Documents, maintains, upgrades, or replaces software systems and hardware. Imaging, configuration, and wiping of computers. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Hands and feet assistance on network connection issues; tracking network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates. High amount of interaction with customers, responding to routine technical questions or requests for information.

    • Company Description

    A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.

    Company Description

    A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.

    Salary : $23

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