Desktop Support Technician II

Job Description

Job Description

Job Title :        Desktop Support Technician II

Location :         8301 Scenic Highway Pensacola FL 32514

Duration :       04 Months Contract to hire

Shift :               M - F 8 Am - 5 Pm

Job Description

• SITE ADDRESS 8301 Scenic Highway, Pensacola, FL 32514 The work hours are Monday – Friday - 8 AM – 5 PM EST.
• Candidates should have 3-6 years’ experience supporting PC Hardware and software.
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.
• Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM.
• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A certification is a plus, experience a minimum of 3 years.

Company Description

A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.

Company Description

A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.